I finally got my Vonage account cancelled. Many of their other customer services are available 24×7. But, to cancel your account, you can only call during certain hours. What’s more, I called once and discovered that I wasn’t able to cancel the account until my phone number had been transferred to my new provider. Once that happened (which took about 10 days), every time I called back to finish the termination, the wait time was over 25 minutes. Which is a waste of cell phone minutes. Which means I have to call from work. Which means I better not have anything else to do, like get up and go to the bathroom, in that half hour. When I finally got through, the guy was all business and pretty unfriendly, very unlike the other customer service representatives that helped me with account set-up.
Call me delusional. Call me naive. Call me a hopeless hold-out. But I’m trying hard to believe in good in the world and give folks the benefit of the doubt. But it’s not working. All of these delay tactics just seem unnecessarily opportunistic. All I see is greed.
Anyway, it’s over. I’ve already worked my way through MCI (who merged with another company and then, without notice, began charging me for services that they used to give me for free, and then gave me bad fax numbers to send my correction requests to, and against whom I eventually became part of a class action suit), Qwest (who screwed me on charges that weren’t mine and wouldn’t give me customer service without trying to sell me something else), Comcast (who mysteriously jacked up prices and eventually put themselves out of reasonable competition), and Vonage (who promised quality and customer service that they didn’t deliver). Now, I have a new phone company to complain about. C’mon, Cingular, restore my faith.